POLICIES

Dorman's Lighting works to provide a hassle-free return process.

Stock items may be returned within two weeks. The product must be in its original packaging, must not show signs of installation (no cut wires or scratches), and must be in resalable condition and must not have been installed or have wires cut in any way. A full refund will be issued. Stock items returned after the two weeks period will be considered on a case by case basis and a store credit will be issued.

Non-stock/Special orders are not normally returnable. If the factory is willing to take the item back, it is subject to restocking and return freight charges. Special order deposits would then become store credit.

The customer must notify us within 14 days of receipt of the delivery that they wish to return the product.

Defective items must be reported to Dorman's Lighting within 48 hours of delivery. If you do not notify us about broken, damaged, or defective goods within this time period, we may not be able to replace them free of charge.

Once a product has been received, we will work to provide credit to customers as quickly as possible.


PRIVACY POLICY


What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name or email address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

- To personalize your experience
(your information helps us to better respond to your individual needs)

- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

- To administer a contest, promotion, survey or other site feature

- To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

By using our site, you consent to our website's privacy policy.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Contact us.
1524 York Road
Lutherville, MD 21093
USA
promos@dormanslighting.com
410-252-6100